Peanut Doodles Returns Policy
We strive to make sure that our customers are satisfied with all of their purchases. We happily accept exchanges or returns on defective merchandise. Due to the high cost of shipping and inventory management there is a 15% restocking and processing fee for all returns and cancellations. All refunds will be given in the form of store credit. The buyer will be responsible for the shipping and return postage. If there is a problem with your order you must contact us with 10 days of the order receipt. Please be certain of your selections before you “check out” and make a payment.
Shipping & Handling
We will try our best to ship your packages in the most timely and cost effective manor possible.
* All “In-Stock” items will be shipped with in 1-4 business days of then the order is placed or when payment is received, excluding weekends and holidays.
* Our preferred carrier is the United States Postal Service (www.usps.com).
* FREE Shipping is offered on all domestic orders that total over $65 before tax and discounts.
* Domestic orders under $65 will be shipped at a flat rate of $6.50.
* Oversized items may note an additional shipping surcharge.
In compliance with our Terms of Agreement with the US distributor of Copic Products, we are restricted in the sale of Copic Products to addresses within North America and Canada. We are unable to ship Copic Products outside of North America or to Oahu. Thank you for your understanding.
At Peanut Doodles we value your privacy. Under no circumstances do we give your information to anyone or any organization without expressly asking for your permission first.
Customer Information Policy
The Site recognizes that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogs and other marketing and promotional materials through the mail, contact contest winners and/or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.
The Site collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional) and date of birth (optional). For those users who have opted to register their personal profile with the Site by setting up an “account”, the above information, including additional “Ship To” addresses, can be reviewed and maintained by the customer by accessing it through the “My Account” link in the top navigation bar of the Site’s pages. For those customers who have not registered a maintainable account on the site, they may contact the Site’s customer service to have their information updated as needed.
We may use customer information for marketing and promotional purposes. Each promotional email we send comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list.
When we offer contests or promotions, or join with other companies to do so, visitors who choose to participate in these contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotions to notify winners or to fulfill promotional obligations. We may use third parties to perform services such as mailing catalogs and other marketing and promotional materials on our behalf. We will supply customer information to those third parties to the extent necessary to enable them to perform the services we have engaged them to provide.
You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.